Field Service runs on-site service for equipment, HVAC, IT, solar and appliance businesses. It keeps customers’ sites and installed assets with warranty and AMC cover, turns requests into work orders with SLAs, plans them on a dispatch board and map, and gives technicians an offline job card on their phone. Chargeable jobs and AMC instalments become GST invoices in Books.
Key capabilities
Know where every installed unit is, what it is, and what cover it has.
Sell, bill and deliver annual maintenance contracts without spreadsheets.
Bring requests in from every channel and track each one against its target.
Plan the day so the right technician reaches the right site on time.
Everything a technician needs on site, working even without signal.
Get paid for chargeable work, recover warranty costs and keep customers informed.
Billing and communication are set up for Indian service businesses.
Every person signs in once. Roles decide what they see, and can be limited to a location, branch or other scope where the app supports it.
Owns settings, job types, SLAs, rate card, AMC plans and contract approvals across all areas.
Manages customers, assets, jobs, dispatch, contracts, estimates and billing runs for their service areas.
Works their own jobs on the mobile app, with van stock, estimates and payments.
Uses the portal to see assets and contracts, request service, accept estimates and rate jobs.
Apps share one directory, one sign-in and the same records, so nothing is keyed in twice.
Agents create field jobs from tickets, and job updates are logged back on the ticket.
Customers can book an on-site visit, which arrives as a request.
Customers, job and AMC invoices, receipts, deferred revenue and warranty recoveries.
Parts, a van warehouse per technician, and serials from sales.
Technicians, skills, certifications, shifts, leave, holidays, timesheets and cost rates.
Planned work, not available today. Timing is not committed.
Field Service is available on its own or as part of Thoshika One, with every app for every employee.